What We Collect and Why It Matters
We collect personal details you provide when creating your account — your name, contact number, and email address. When you make a deposit or withdrawal via bKash, Nagad, or Rocket, we also record transaction references to verify your wallet and confirm payment completion. This is not
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optional: transaction data is what lets us match your deposit to your account wallet accurately and resolve any payment queries you raise with our support team. We also collect device and browser information automatically — the kind of data that tells us whether you are accessing
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through a mobile browser or a returning session on desktop. This helps us keep your login state consistent across devices without asking you to re-enter your credentials each time. We do not store your bKash PIN, Nagad PIN, or Rocket PIN at any point; those credentials
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stay entirely within your own wallet app. Usage data — which sections of the platform you visit, how long sessions last — is collected in aggregate to improve the account experience. We retain personal data only for as long as your account remains active or as
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required to meet our legal obligations. Availability of our service depends on local law and eligible regions, and our data practices reflect the obligations that flow from that.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.